Creative, dedicated business owner with exceptional and diverse experience engaging in relational, ecclesial, and technological work. Proven leader with positive demeanor and success working in demanding environments.
Contact
joshua@typewheel.xyz
1516 River Run CT
Fort Wayne, IN 46825
(612) 787-7697
Skills
Relational
- Customer Support
- Troubleshooting
- Team Development
Technical
- Programming & Markup Languages
- Technical Writing & Software Integration
- Digital Communication Tools
Administrative
- Efficiency & Productivity Innovation
- Written Communication
- Resourcefulness
Work Experience
Support Engineer
Rocketgenius
Remote Work
2020 – Present
- Managed and resolved inbound support tickets, delivering timely and accurate solutions to end-user technical inquiries.
- Authored and reviewed product documentation to ensure clarity, accuracy, and accessibility for a broad user base.
- Diagnosed, reproduced, and resolved software bugs through targeted code fixes across multiple software products.
- Contributed product feedback and directional insight to inform the development of new products and feature implementations.
- Developed and implemented small feature improvements to enhance product functionality and user experience.
- Evaluated existing internal team workflows and proposed process improvements to increase efficiency and consistency.
Owner & Digital Creative
Typewheel LLC
Fort Wayne, Indiana
2017 – Present
- Oversaw technical issues and troubleshooting requests to resolve surfaced problems.
- Consulted with clients to ascertain organizational requirements, then compile, refine and generate project roadmaps to achieve objectives.
- Designed, developed, deployed, monitored, and maintained custom WordPress website solutions based on industry technical standards and best practices.
- Maintained server for secure and performant website hosting environment.
- Contributed to open-source software via community engagement and support.
- Envisioned, planned, and executed initiatives to answer felt needs in WordPress niche communities.
Digital Properties Manager
World Mission Prayer League
Minneapolis, Minnesota
2012 – 2017
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Set up and maintained hardware and software in optimal configurations to meet network performance requirements.
- Coordinated and developed secure communication solutions for workers living in high-risk environments.
- Developed functional digital design concepts across various platforms to strengthen company brand and identity.
- Contributed prophetic insight and technical know-how to visionary planning for the organization.
Director of Team Operations & Team Ministries Manager
Youth Encounter
Saint Paul, Minnesota
2009 – 2012
- Prepared and taught training curriculum for relational and music ministry teams.
- Supervised and mentored relational and music ministry volunteers.
- Secured sites and related with site staff for events and trainings.
- Oversaw development and implementation of relational and presentational program.
- Maintained inventory of six sound systems and a variety of other equipment.
- Coordinated international travel of missionary volunteers.
- Managed recording and production of ministry team CD.
International Team Member Volunteer
Youth Encounter
Saint Paul, Minnesota
2003 – 2008
- Daily visited and encouraged Christian congregations in the USA, Ghana, Nigeria, India, Philippines, Taiwan, & Hong Kong.
- Positions (Team Leader, Program/Culture Coordinator, Vehicle/Safety Manager, Recruitment Coordinator)
Program Staff
Camp Lakeview & Camp Lutherhaven
Seymour & Albion, Indiana
1997 – 2008
- Supervised seven male counselors who were each responsible for eight to twelve youth per week
- Developed curriculum for Bible study and personal devotion time
- Planned and facilitated registration, activities, weekend programs, group initiatives, and retreat hosting
- Produced new songbook and promotional slideshow
- Assisted with church and school visits
Summer Recruitment Assistant
Youth Encounter
St. Paul, Minnesota
2005
- Arranged travel itinerary to 22 camps throughout Indiana, Illinois, Iowa, Minnesota and Wisconsin
- Promoted Youth Encounter program and service opportunities, while encouraging and supporting camp ministry
Limited Term Lecturer
Purdue University
West Lafayette, Indiana
2001 – 2004
- Prepared and implemented daily lesson plan to instruct and motivate students of trigonometry and calculus.
- Wrote, administered, and graded weekly quizzes and periodic exams.
- Maintained accurate records to document student performance.
- Held open office hours with one-on-one assistance for struggling students.
Education
Bachelor of Science in Mathematics Education
Purdue University
West Lafayette, Indiana